126. Definition: Service Management and Control (SMC) provides a collection of capabilities to coherently manage components in a federated service-enabled information technology infrastructure. SMC tools enable service providers to provide the desired quality of service as specified by the customer. In a federated environment such as the AMN, utilizing common process and data is a critical enabler to management of the network.
127. To provide federated services the standards listed in Table D.17 should be adhered to.
| ID: Service/Purpose | Standards | Implementation Guidance |
|---|---|---|
| 1: Provide Service Management within the AMN. |
|
See also AMN Service Management Framework CONOPS |
| 2: Provide the Control (Governance) required to efficiently and effectively control the AMN. |
|
COBIT is based on established frameworks, such as the Software Engineering Institute’s Capability Maturity Model, ISO9000, ITIL, and ISO 17799 (standard security framework, now ISO 27001). |
| 3: Network management |
|
Details of Simple Network Management Protocol Version 3 (SNMPv3) are defined by IETF RFC 3411 - 3418:2002. |
| 4: SOA Platform SMC Services | Web Services for Management:
|
WS-Management provides a common way for systems to access and exchange management information across the IT infrastructure. |
| 5: Represent and share Configuration Items and details about the important attributes and relationships between them. |
|