431. Service Management and Control (SMC) provides a collection of capabilities to coherently manage components in a federated service-enabled information technology infrastructure. SMC tools enable service providers to provide the desired quality of service as specified by the customer. In a federated environment such as a FMN instance, utilizing common process and data is a critical enabler to manage a FMN.
| ID:Purpose | Standard | Implementation Guidance |
|---|---|---|
| 1:Provide Service Management within a FMN instance. | Mandatory: ITIL 2011 update / ISO/IEC 20000 | See also AMN Service Management Framework CONOPS |
| 2:Provide the Control (Governance) required to efficiently and effectively control an FMN instance. | Recommended: Control Objectives for Information and related Technology (COBIT 5).
Optional: TMForumFrameworx, Business Process Framework (eTOM) Release 13. |
COBIT is based on established frameworks, such as the Software Engineering Institute’s Capability Maturity Model, ISO 9000, ITIL, and ISO 17799 (standard security framework, now ISO 27001). |
| 3:Network management | Mandatory:
IETF STD 62: 2002, An Architecture for Describing Simple Network Management Protocol (SNMP) Management Frameworks. |
Details of Simple Network Management Protocol Version 3 (SNMPv3) are defined by IETF RFC 3411 - 3418. |
| 4:SOA Platform SMC Services | Recommended:
Web Services for Management:
|
WS-Management provides a common way for systems to access and exchange management information across the IT infrastructure. |
| 5:Represent and share Configuration Items and details about the important attributes and relationships between them. | Mandatory:
|